Warranty & Support
At Ironway, our watches are made to endure demanding conditions — because we understand our customers need equipment they can trust. Every Ironway timepiece is protected by our 2-Year International Warranty.
What Is Covered
Your Ironway watch is protected for 2 years (24 months) from the date of purchase against manufacturing defects affecting:
- Movement
- Hands
- Dial
- Crown and pushers
- Day-Date functionality
If your watch develops any of these issues during the warranty period, we will repair it or replace it — at no cost.
What Is Not Covered
Our warranty does not include:
- Regular wear and tear (such as scratches on the case, crystal, or strap)
- Battery replacement
- Water damage caused by misuse or not securing the crown
- Accidental damage or misuse (drops, impacts, exposure to chemicals)
- Unauthorized modifications or repairs
If your watch has been handled or serviced by a third party not approved by Ironway, the warranty becomes void.
How To Submit A Warranty Claim
Email our support team at ironwaywatch@gmail.com and include:
- Proof of purchase with your order number
- Photos or videos showing the issue
- A brief explanation of the problem
We will respond within 48 hours with the next steps. If a repair is required, we will provide a prepaid shipping label and take care of the rest.
Worldwide Service
Wherever your adventures lead, your coverage stays with you. We ship replacement parts or repaired watches worldwide — quickly and safely.
Questions?
If you have questions about your warranty or need assistance with anything else, feel free to contact us. We are always happy to help!
🛒 Ironway
📧 ironwaywatch@gmail.com
📍 , USA
